Job Description
About OnPay
OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company!
Learn more at OnPay.com
We’re on a mission to combine excellent customer service with payroll expertise and superb technology — and we are scaling fast as we’ve just raised $100 million in growth funding led by Carrick Capital Partners.
The Role
The Client Experience team is responsible for helping our clients identify and resolve issues in a simple and transparent way. We fully understand that our client’s success is what makes us great. By doing business in this way, we deliver an exceptional experience, resulting in saved time and money for our clients.
What You’ll Do
Provide Tier 1 customer support
Learn and navigate OnPay systems in order to respond to client issues
Provide our clients with support regarding the resolution of issues via the online portal, phone, and chat
Effectively troubleshoot problems and identify solutions for clients as well as internal teams
Respond to client inquiries promptly and professionally
Ensure that documentation of client issues and resolution are comprehensive and professional
Ask relevant questions to define the root cause of a problem and generate solutions
What You Bring
1-2 years of customer service experience
Excellent customer service skills
Respond promptly and professionally to customer inquiries
Must be coachable and willing to learn
Ability to manage multiple tasks simultaneously
Desires to make a meaningful impact at a fast-growing, exciting company
Superior interpersonal skills with the ability to work with various types of clients
Self-starter, sense of urgency
Detail-oriented and very organized
Great listener while showing attentiveness, flexibility, patience, and empathy
Excellent written and verbal communication
Previous experience in the Payroll Industry or related
College experience (degree strongly preferred)
Excellent written and verbal communication
Xero and QuickBooks knowledge a plus
Why OnPay?
Momentum that matters: We’re backed by over $100MM in new funding and scaling rapidly.
Market-leading product: OnPay consistently ranks among the highest-rated payroll solutions, earning top marks for usability, customer satisfaction, and support.
Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta’s Ponce City Market if you reside in the Atlanta metro area.
Competitive compensation: Base salary + bonus + stock options = real upside for high performers.
Comprehensive benefits: 4 weeks PTO + paid holidays, Medical/Dental/Vision, Short- & Long-Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) with company match.
Growth culture: Join a team with deep employee benefits experience, payroll expertise, market momentum, and a genuine commitment to helping employees grow their careers.
Client-first ethos: OnPay is built on a culture of transparency and service — from our transparent pricing to our commitment to making small business simpler.
Location & Compensation
Remote (U.S.) | Atlanta HQ Optional
Compensation includes a pay range of $24-$25 per hour. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.
Recruiting Fraud Alert:
To all candidates: your personal information and online safety are top of mind for us. At OnPay, recruiters only direct candidates to apply through our official career page at careers.onpay.com
Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from OnPay, please email careers@onpay.com
OnPay is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.
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